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What to know before you rent:
Requirements / Age Limit
All clients of Peacock Exotics must sign our rental application prior to receiving a vehicle. Vehicles are available to all drivers over the age of 18 with clean driving records (no major moving violations, DUI convictions, or similar infractions).
Insurance
Due to the types of vehicles we rent and the nature of the insurance industry, all renters must carry their own liability and physical damage policies and must verify with their insurers that coverage is provided for the vehicle being rented. A Peacock Rental staff member will contact the drivers insurance company direct to ensure drivers personal auto policy is adequate to rent our vehicles.
International Renters
International Renters: Vehicles are available to international visitors with a valid passport and driver’s license from their home country. International drives must have a US based Auto insurance plan.
Additional Drivers
Additional drivers may be listed as authorized drivers. Each additional driver must complete a rental application and pay the associated fee.
Delivery / Pick-up
Automobile delivery and pick-up is available to and from your door or any area airport. Fees are as follows, each way:
- Los Angeles
- Orange County
- San Bernardino / Riverside
- San Diego
- Miami
Please note: All pick-up & delivery arrangements must be confirmed at least 24 hours in advance in order to guarantee on-time service. Any changes to pick-up or delivery times/locations with less than 24 hours notice may incur an additional transportation fee.
Return Times
There will be a 1-hour grace period with your scheduled return time, after which you may be subject to additional daily rental fees.
Damage Deposit
All renters must leave a damage deposit in the form of a credit card authorization, refundable cashier’s check or cash. Any damage found on the vehicle upon return will be billed against this deposit. The amount of this deposit will vary depending on the vehicle being rented.
Cancellation Policy
When you make a reservation, we may authorize your credit card for 50% of the total rental cost or $500 (whichever is greater). In the event of a cancellation or rescheduling, we will process the charge as a “store credit” and apply the amount toward your rescheduled rental.
If you cancel or reschedule less than 7 days before your rental, you will be charged a cancellation fee of 50% of the total rental cost or $500 (whichever is greater) in addition to the above-mentioned deposit.
If you cancel or reschedule less than 72 hours before your rental (or are a no-show at the time of rental), you will be charged a cancellation fee of 100% of the total rental cost.
At our sole discretion, cancellation fees may be waived for special circumstances (severe weather, etc.)
Payment Methods
Cash, Visa, Mastercard, American Express are the preferred method of payment for rental fees and damage deposits. We also accept payment options such as Cash, Venmo, Zelle, and other online payment options. In certain cases, cashier’s checks may be accepted if pre-arranged. Personal & business checks are not accepted.
DURING YOUR RENTAL:
Refunds
We do not offer refunds for vehicle rentals or gift certificates. However, our goal is total satisfaction for our renters, so in certain situations we may offer credit for additional rental days (i.e. really miserable weather). This is solely at our discretion.
In the event of an unforeseen mechanical failure during or prior to a rental, we will make every effort to repair or replace your vehicle with a similar or better model at no additional cost to you.
Driving Area Restrictions
Vehicles rented from our Orange County office may not be driven outside the state of California without prior written approval.
Prohibited Uses
The vehicles may not be used:
- by anyone not licensed to drive or whose Driver’s License has been suspended or restricted
- for any illegal purpose or in connection with any illegal activity
- to carry persons or property for hire
- to push or tow anything
- to exceed any posted speed limits
- in any speed test, speed contest, race, rally, speed endurance contest, demonstration, or on or near any racetrack or road course (we’re serious about this — no insurance company on earth will cover the car while on the track, and that means we’re both on the hook for a LOT of money)
- to teach anyone to drive
- on any unpaved surface
In the event of a violation of these Prohibited Uses, we reserve the right to remotely disable and retrieve the vehicle.
Tickets / Toll Road Fees
The renter is responsible for all parking, traffic, speeding or other tickets or violations issued while the vehicle is being rented and must pay for any fees, penalties, towing charges, or impound costs. The renter is also responsible for any Toll Road fees incurred during rental.
Tire wear
The renter is fully responsible for excessive tire and will be charged on a pro rated basis.
Mileage
Mileage: Daily and weekend rentals include 100 miles free per day. Weekly and monthly rentals will have its own limits, details to be discussed at time of booking. Each additional mile driven will be subject to an overage fee, ranging from $2.00/mile – $4.00/mile depending on vehicle.
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